Troubleshooting common issues

Cannot log in

• Confirm you are using the correct workspace invite email.
• Clear cookies or try an incognito window.
• Contact your workspace Owner to resend an invite.

Empty portfolio insights

• Add at least one property and unit.
• Create or import leases for occupied units.

Listing will not publish

See Publish a rental listing checklist: rent, address, and at least one photo required.

Payment recorded but balance unchanged

• Refresh the lease page — confirm amount and lease ID.
• Check Records → Workbook for duplicate rows.

Kai not responding

• Verify AI+ plan or Kai entitlement on Settings → Workspace.
• Check network and retry; file feedback via Kai's product signal tool.

Still stuck?

Use Contact support on the marketing site or ask Kai to file a product signal.