How tenants submit maintenance requests

Tenant flow

1. Tenant opens the portal and chooses Maintenance or New request.
2. Describes the issue and optionally uploads photos.
3. Submits — a ticket is created in your org.

Landlord flow

1. Open Operations → Maintenance to triage new tickets.
2. Assign workers and update status until complete.

Related topics

• Maintenance tickets overview
• Tenant portal overview
• Assign workers and vendors